Welcome to Shobar Pet Shop. We respect your privacy and are committed to protecting the personal information you provide when using our website, shobarpetshop.com.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you when you visit our website, create an account, or place an order.
By accessing or using Shobar Pet Shop, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information that you voluntarily provide to us when you create an account, place an order, contact us, or otherwise use our services.
This information may include:
- First and last name
- Phone number
- Email address
- Delivery or shipping address
- Billing information
- Order and purchase history
- Account information
- Customer support communications
- Other information you voluntarily provide to us
Our website may also automatically collect certain technical information, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Date and time of visits
- Referring website or source
- Website usage and interaction information
2. Account Registration and OTP Verification
Shobar Pet Shop allows customers to log in or register using a phone number or email address.
We may send a One-Time Password (OTP) to the phone number or email address you provide for authentication and account verification purposes.
Your contact information may therefore be processed to:
- Verify your identity
- Create or access your customer account
- Protect your account against unauthorized access
- Provide important account or order-related communications
3. How We Use Your Information
We may use the information we collect to:
- Create and manage customer accounts
- Process and fulfill orders
- Arrange product delivery
- Confirm payments and transactions
- Communicate regarding orders
- Provide customer support
- Send OTPs and other authentication messages
- Respond to questions, complaints, or requests
- Improve our products, services, and website
- Personalize your shopping experience
- Detect and prevent fraudulent or unauthorized activities
- Maintain the security of our website
- Comply with applicable legal and regulatory requirements
Where permitted, we may also use your contact information to inform you about offers, promotions, new products, or other updates from Shobar Pet Shop. You may request to stop receiving promotional communications at any time.
4. Order and Payment Information
When you place an order, we collect the information necessary to process and deliver your purchase.
Payments may be processed through banks, mobile financial services, payment gateways, or other third-party payment providers.
Where payment processing is handled by a third-party provider, your payment information may be collected and processed directly by that provider according to its own privacy and security practices.
Shobar Pet Shop does not necessarily store complete payment card or financial account details on its own systems.
5. Delivery Information
To deliver your purchases, we may share necessary information with delivery companies, courier services, logistics providers, or delivery personnel.
This information may include your:
- Name
- Phone number
- Delivery address
- Order details
- Delivery instructions
Such information should only be used as necessary to complete your delivery and provide related services.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies to provide and improve website functionality.
Cookies may be used to:
- Keep you logged into your account
- Remember your preferences
- Maintain your shopping cart
- Understand how visitors use our website
- Improve website performance
- Measure traffic and engagement
- Support security and fraud prevention
- Provide relevant advertising or marketing, where applicable
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some features of the website.
7. Analytics and Third-Party Technologies
We may use third-party services and technologies to understand website traffic, improve performance, provide communications, process payments, support deliveries, or operate other aspects of our business.
These third parties may process certain information according to their respective privacy policies.
We encourage you to review the privacy policies of third-party services you interact with.
8. How We Share Your Information
We do not sell or rent your personal information to third parties for their independent use.
We may share information when reasonably necessary with:
- Payment processors
- Courier and delivery providers
- Website hosting and technology providers
- OTP, SMS, email, and communication service providers
- Analytics and security service providers
- Professional advisers or service providers
- Government authorities or law enforcement where legally required
We may also disclose information when necessary to protect the rights, property, security, or legitimate interests of Shobar Pet Shop, our customers, or others.
9. Data Security
We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, disclosure, alteration, loss, or misuse.
However, no website, electronic transmission, or online storage system can be guaranteed to be completely secure.
Customers are responsible for maintaining the security of their devices and preventing unauthorized access to their accounts.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:
- Providing our services
- Maintaining customer accounts
- Processing and documenting transactions
- Handling returns, refunds, and customer support
- Preventing fraud
- Maintaining business and accounting records
- Meeting legal or regulatory obligations
When information is no longer reasonably required, we may securely delete or anonymize it.
11. Your Privacy Rights
Subject to applicable law, you may request to:
- Access personal information we hold about you
- Correct inaccurate or incomplete information
- Update your account information
- Request deletion of certain personal information
- Withdraw consent where processing is based on consent
- Stop receiving promotional communications
Some information may need to be retained when required for legal, accounting, fraud-prevention, transaction-record, or legitimate business purposes.
To submit a privacy-related request, please contact us using the information provided below.
12. Children's Privacy
Shobar Pet Shop's products and services are intended for general consumers and pet owners.
We do not knowingly collect personal information from children where parental or guardian consent is legally required.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review the matter and take appropriate action.
13. Third-Party Links
Our website may contain links to third-party websites, social media platforms, payment services, or other external services.
Shobar Pet Shop is not responsible for the privacy practices, security, or content of third-party websites or services.
We recommend reviewing their privacy policies before providing personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our website, services, business practices, technologies, or legal requirements.
When changes are made, the updated Privacy Policy will be published on our website with a revised Last Updated date.
We encourage customers to review this page periodically.
15. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact:
Shobar Pet Shop
Address:
1st Floor, House 08, Road 12,
Merul Badda (DIT Project),
Dhaka, Bangladesh
Phone: 01521-227885
Email: [email protected]
Website: shobarpetshop.com
